At C3LIV, we want you to be completely satisfied with your purchase. However, due to the nature of our products, our return and exchange policy is strict. We only accept returns if the product is damaged or defective upon receipt. Below are the terms and conditions for returning items purchased from our online store.
1. General Conditions
1.1. Return Period
- Returns: We only accept returns if the item is damaged or defective upon receipt. You have 30 days from the date of receipt to return damaged or defective items.
1.2. Item Condition
- Items must be in their original condition, unused, unwashed, and with all original tags and packaging.
- We do not accept returns for items that are not damaged or defective.
2. Return Process
2.1. Return Request
To initiate a return, follow these steps:
- Contact our customer service team at bzswimwear@gmail.com, providing your order number, a description of the damage, and photos of the damaged product.
- You will receive a confirmation with instructions on how to return the damaged item.
2.2. Shipping the Item
- Securely pack the item, using the original packaging if possible.
- Include the return form or a note with your order number and a description of the damage.
- Ship the package to the address provided by our customer service team.
2.3. Shipping Costs
- In cases of damaged or defective products, C3LIV will cover the return shipping costs.
3. Refunds
3.1. Refund Processing
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed through the original payment method within 7 to 10 business days.
3.2. Exceptions
- Original shipping costs will not be refunded, unless the return is due to an error on C3LIV's part.
4. Exchanges
- We do not accept product exchanges. If your item is damaged or defective, you may return it for a refund and place a new order if desired.
5. Non-Returnable Items
- Items on sale or final clearance.
- Underwear, swimwear, and hygiene products.
6. Contact
If you have any questions about our return and exchange policy, please feel free to contact us at bzswimwear@gmail.com.